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It's more than just a service with a smile
by erica garcia
For anyone who interviews for a customer service position, the question, what does customer satisfaction mean you? is probably arisen.
With helpful tips and sample scripts, our guide to answering this interview issue will help you to get a step closer to guide this job.
Before you go to the interview, think about what you are looking at for good customer service. When did you listen to a cafГ© or a retail or restaurant or restaurant or a restaurant or referred to a certified staff? Did you prefer experience that was friendly and sensitive? Fast and to the-point? Consider the good and bad and use this as a starting point for your answer.
Is the customer always right?
You may think that at customer service most companies keep the idea that the "customer is always correct." The truth is, companies just want to make sure they have what it It takes to provide a high quality service that satisfies and returns to customers. In other words, you have customers who are "wrong", they have customers who are angry or rude. What matters is how you answer.
6 possibilities for answering: What does customer satisfaction need you?
If you viewed your own experience on the customer's customer service, it's time to make your answer. Here are some ways on how to answer the question, what does customer service mean for you?
Example answer # 1: attitude is all
it's super easy: attitude is all in customer service. Friendliness, patience, a smile and good hearing skills go a long way to appreciate a customer. Even if I can not solve your problem properly, then you should feel belonging.
Example Answer # 2: Customer service is about exceeding expectations
to me, customer service means to go in addition to what is expected in my job. I am obliged to know as much as possible as I may be able to be able to offer the services / products that your business offers so that I can offer customers the best solutions.
Example Response # 3: Efficiency Affairs
great customer service means that customers and customers receive the solutions they need, which they need quickly and efficiently. In earlier jobs, I learned from the importance to work quickly to make sure every customer was satisfied, and I draw from this experience to the best support I can.
Example Answer # 4: The customer service starts before the problem occurs
Customer service means anticipate problems before even occurring. I do this by regularly familiarizing the product and needs of my customers, regularly in contact, regular reviews to understand the goals of customers. All these things help me to come from problems before they become problems.
Bonus tip: Share your personal experience
Your interviewer asks what customer service means you that it is free to add a personal anecdote that you really have experienced a good customer service or if you have offered a really good customer service.
Example Answer # 5: Customer Service means that the problem really takes care of the problem
I called once a furniture company when the delivery date for the food was pushed back more than a month. I declared that I needed the table in time to thank Thanksgiving and asked if he gave everything they could do.The customer service paint stopped me, told me that they have totally understood why I had disturbed myself, and told me: On which day do they organize people? 'This attitude really did me. It was such a little thing, but I felt like I had someone in my team.
Example Answer # 6: The customer service goes to the details
in my last job when I received a customer complaint by e-mail, I made a point to call a phone by phone. This has really made my customers that I was actively looking for if I was looking for activity, and adhered to additional contact. After implementation, I followed an e-mail to check in.
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