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Customer service is an important component to ensure the success of a company, and it is particularly important for frontline companies like J Sainsbury PLC, it is the basis for the initial impression of customers, it ensures the return of customers and With them repeating the business, it improves the company's image and customer perception, it can create additional sales and thus additional income by recommendation and mouthproput.
It does not matter if the products offered with sale are the best in the region and are offered at the best prices, the company is not successful if the service arm is the customer will always go to a competitor.
• 4% of customers complain.
• It costs a company up to six times so much to attract a new customer as it does to hold an old one.
• An unsatisfactory customer tells up to twenty-five other people with their bad experience in which a happy customer will tell only five.
• Up to 70 percent of customers who have received a bathroom service experience will come back and repeat the business with a company if your problem is sorted efficiently and in time.
• Customers who brighten a consistently high customer service will be less sensitive to the price.
J Sainsbury SPS Customer service guidelines.
The customer service direction at J SainsSbury PLC is designed as all guidelines:.
• Care for all different types of customers such.
The general public. .
? Adults. .
? Children. .
O trade. .
O Passion Trading. .
O regulates.
O-foreigners. .
The special needs. .
O internal customers.
• Customer requirements in terms of fulfilling.
The physical product. .
O After Sales Service.
O Answer to queries and orders.
O complaint procedure.
o Documentation for managing these areas required.
Tags: essays, service, services, writing, affordable, customer
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